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Damaged and Defective Goods Policy
Occasionally, a product will be damaged in transit, or there maybe a manufacturer’s product defect. With your help, we will work to ensure a timely and satisfying solution. Depending upon the product and form of shipment, we ask that you follow the appropriate outlined procedures below.
Small packages – delivered by UPS or FedEX
Please understand that replacements or refunds can be hindered or denied if you fail to notify us of defective or damaged merchandise within two business days of receipt.
Large package deliveries
Concord Lamp and Shade will repair or replace the damaged or defective goods for no additional charge. If a return is preferred instead of replacement, the “Return Goods Policy” applies and there will be a re-stocking fee and our initial shipping and handling costs will be deducted from the credit issued.
Failure to follow the return procedure for the damaged item may result in a charge for the replacement item.